Refund Policy

Welcome to Nanu!

At Nanu, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below.

Eligibility for Refunds

  1. Condition of the Product:

    • Products must be returned in their original condition, unused, and with all original packaging and tags intact.

  2. Timeframe:

    • Refund requests must be initiated within 7 days of receiving the product.

  3. Non-Refundable Items:

    • Customized or personalized items.

    • Items purchased on clearance or as part of a sale (unless defective).

How to Request a Refund

  1. Contact Us:

    • Email us at support@nanu.blog your order details.

    • Provide the reason for the refund and attach supporting documents (e.g., pictures of a damaged item).

  2. Approval Process:

    • Once we receive your request, we will evaluate it and notify you of the approval or rejection of your refund.

Refund Process

  1. Method of Refund:

    • Prepaid Orders: Refunds will be processed to your original payment method.

    • COD Orders: Refunds will be issued via bank transfer or store credit.

  2. Processing Time:

    • Refunds are processed within 7-10 business days after approval.

  3. Shipping Charges:

    • Original shipping charges are non-refundable.

    • Return shipping costs will be borne by the customer unless the product is defective or incorrect.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately.

  • Provide clear photographs of the item and its packaging for verification.

  • Upon confirmation, you may choose a refund, replacement, or store credit.

Late or Missing Refunds

  • If you haven’t received your refund within the stipulated time, please:

    • Check your bank account again.

    • Contact your payment provider; it may take additional time for the refund to reflect.

    • If the issue persists, contact us at support@nanu.blog

Changes to This Policy

  • We reserve the right to update or modify this refund policy at any time. Any changes will be effective upon posting on our website.

Contact Us

If you have any questions or need assistance with a refund, feel free to reach out: