Cancellation Policy

Welcome to Nanu!

We aim to provide you with a hassle-free shopping experience. Below is our cancellation policy to guide you through the process.

Order Cancellation

  1. Before Shipping:

    • You can cancel your order anytime before it is shipped. No cancellation charges will apply.

    • To cancel, please contact us at support@nanu.blog  your order details.

  2. After Shipping:

    • Once an order has been shipped, it cannot be canceled.

    • However, you may initiate a return after receiving the order, as per our Return and Exchange Policy.

Refund for Canceled Orders

  1. Prepaid Orders:

    • If your prepaid order is canceled before shipping, a full refund will be processed to your original payment method within 5-7 business days.

  2. COD Orders:

    • No charges apply for canceled COD orders. However, once shipped, COD orders cannot be canceled.

Exceptions

  1. Bulk Orders:

    • Orders placed in bulk (e.g., more than 10 items) may be subject to a cancellation fee.

  2. Custom or Personalized Items:

    • Custom or personalized items cannot be canceled once the order has been confirmed.

How to Request a Cancellation

  1. Contact Us:

  2. Confirmation:

    • Once your cancellation request is processed, you will receive a confirmation email or message.

Changes to This Policy

  • We reserve the right to update or change this cancellation policy at any time. Any changes will be effective immediately upon posting on the website.

Contact Us

If you have any questions or concerns about this policy, feel free to reach out: